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    • Hot Fudge Sundae Sale Weekend

      Hot Fudge Sundae Sale Weekend

      February 23rd - 25th, 2018 Aren’t we just tired of winter already? Warm up with our End of Winter Hot Fudge Sundae Sale
    • Homemade Ice Cream Pint Sale

      Homemade Ice Cream Pint Sale

      March 22nd-25th, 2018 Young’s Jersey Dairy’s delicious homemade ice cream is on sale!
    • Down Goes Jersey Weekend

      Down Goes Jersey Weekend

      March 30th - April 1st, 2018 Do you remember when we had a scary, crazy blizzard on April 2, 2016? 
    • 36th Annual Easter Egg Hunt

      36th Annual Easter Egg Hunt

      Easter Sunday, April 1st, 2018 @ 2:00pm As is our tradition, we will hard boil and dye over 7,000 eggs for our Easter Egg Hunt.
    • Mother’s Day Meal

      Mother’s Day Meal

      Sunday May 13th, 2018 Take your mother out to a delicious buffet at The Golden Jersey Inn this year. We’ll even clean up the dishes.
Home / Dan's Dairy Diary / Why ‘Guest’ is Capitalized

Why ‘Guest’ is Capitalized

Dan and Mickey

The existence of Young’s is entirely due to you – our Guests.  Sure – we have friendly cows, make great cheese and ice cream (and have a bunch of cute goats) and have an amazing group of over 300 employees that make Young’s work – but without our amazing Guests, we know we would not exist at all.

Many years ago, we attended a class on Guest Service at Disney® in the beginning years of what is called The Disney Institute.  We learned a lot – including the idea of our service theme and mission – We Create Fun for Our Customers.  This statement is so important to us that we put it on our front sign for all to see.  It’s what we strive to do and what we promise to do our best to make happen.

Over the years, we’ve learned to use the words ‘Customers’ and ‘Guests’ interchangeably – but always with a capital letter at the beginning.  We’ve had (and have) many school teachers in the family – they have never been excited about our poor grammar – but the idea of capitalizing Guest (and Customer) is important enough that we endure the grammar complaints to help communicate to our Staff that creating great experiences for our Guests is the most important thing we do – every day, every Guest, one Guest at a time.

We certainly know we are far from perfect, and know sometimes we do not deliver on our mission of creating fun for our Customers.  We try to learn from our mistakes and figure out how to do better the next time.  The Guest will always and forever be the center of our focus and attention at Young’s.  Thank you for your business – we appreciate it.